Reaching City Hall via phone hasn't been the easiest today (August 1).

Phone outages have plagued City Hall for a most of the morning, crippling their call centre. Though they may be unreachable by phone, Lynda Mclean, Team Leader of Corporate Communications, says there are a number of other ways to reach them.

"If they're calling in they'll get a busy signal or a hang up. But we do have other methods of people being able to reach us and we've put those messages on our Facebook site, our Twitter account and our website always has multiple ways."

According to Mclean, the issues originated with the service provider.

"The issue lies with one of our service providers, and so they've put us on a priority call and they're providing updates to us on a half-hourly basis. We haven't got an ETA on when the lines will be up, but hopefully it will be soon."

Despite the outages, City Hall is still fully open. Any requirements can be fulfilled in person or online.

 

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