A Cochrane homeowner is outraged over the death of her two puppies, 5 and 10 months old.

On September 28th Rayelle Robinson returned from a doctors appointment to find water in her garage that had leaked out from the main floor.

Due to the engineering report, the hot water pipe in their bathroom had melted and bubbled which ultimately caused the death of their dogs.

Robinson says they left the dogs in the bathroom just in case they had an accident while the homeowners went out.

The pipe emptied the Robinson's 60 gallon hot water tank not only taking the lives of their pets but destroying the main level of their 6 month old Jayman home as well.

"They are blaming our dogs, they are saying our dogs ate the hot water line," says Robinson.

Robinson says not only did the family consult a vet on whether or not the dogs could eat the line, the engineering report showed the dogs were not to blame.

"The engineer report tested negative for dog saliva and tested negative for bite marks."

Robinson says this is not the first time they have had issues with plumbing in the home, with previous issues in their basement.

"They had to jackhammer our floor and redo that, someone put scrap drywall in it and our sewer kept backing up. And then our shower fixtures upstairs weren't sealed properly so we had a leak through our living room ceiling."

At this time, Robinsion that Jayman is not taking ownership of the event.

"They are saying this is an insurable incident, they are still blaming us for it. They haven't taken responsibility for anything."

Jayman did provide a written statement stating they are still gathering facts but are actively working towards an appropriate solution.

"Jayman still remains and has always been sympathetic to the loss our home buyers have experienced and confirm that we have been actively involved with these customers from the outset to work towards an appropriate solution recognizing this is an especially emotional event for them. Based on the facts before us, this was in fact an insurable event which was covered by the owners' home insurance policy and we are continuing to gather facts."

"Jayman has always and remains committed to honouring mandatory warranty obligations while following through on our commitment to provide top tier service for every one of our customers."

Robinson says at this point she just wants Jayman to accept responsibility and cover costs.

"They need to take responsibility for it and look after the costs of everything, we shouldn't have to pay that. But after this I would never buy a Jayman home again."

For now, the matter is still being negotiated by lawyers of both legal parties.

Marni Fedeyko - airdrienews@goldenwestradio.com